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    Frequently Asked Questions

    Once you have registered you can access your account at anytime by clicking on the My Account link at the top of the page. Here you can change your preferences, update your payment information and address book, track your orders and manage your account password.

    We're sorry that your order was cancelled.

    If the item(s) you've ordered is out of stock at the time of packing your order, we need to cancel it.

    Our customer service team won't know if a product is coming back in or not, so why not take a look at our New In section to see if something catches your eye.

     

    When we ship your order we will send you an email explaining that your order has been despatched, and a link so that you can track your order.

    Please remember that what you see on the carriers tracking system will be behind where the consignment really is due to the delay in the information being received by our couriers when they collect from us. As a guideline for UK orders please allow up to 12 hours for your information to be received. For orders to Ireland please allow up to 24 hours.

    Tracking may not be available on some International orders. Please allow the full delivery time before contacting.

    Sign into your Footpatrol account here and check your order history or simply use the 'track my order' link here to see the latest update of your delivery.

    Alternatively you can check the tracking link we sent in your despatch email to view the latest tracking information.

    Not a problem, you can send any unwanted items back to us for FREE* within 28 days for a full refund.Simply package up your purchase with the order note, attach the sticker found on our free returns label and hand it in to your preferred carrier. Please remember to ask for a proof of postage.  If you need a new return label please visit our portal by clicking here and you will see various free return options. 

    We understand you might need a little more time over the festive period to return items to us. From Monday 1st November you can return your items to us for a refund up until Sunday 23rd January 2022 as long as they are accompanied by a valid proof of purchase. We are not able to process refunds or exchanges in store between the dates of 26th and 28th December.

     To post your item to us for free, please visit our portal for a range of different options.  You can go to our portal by clicking here.

    Email us through the message icon HERE ,or why not try our FAQ's for a quick answer!
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