Returns and Refunds

Returns can be made by visiting our returns portal here.

For a refund on purchases made in Ireland via the Footpatrol website or app, you can send any unwanted items back to us for FREE . Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

Exchanges in-store are accepted for items paid for by cash and credit/debit card only. Remember to take your proof of purchase with you too.

Once the order is placed you cannot cancel it. There will be a free returns sticker enclosed within your package so please post it back to us using this.

Sorry but if you didn’t enter the code during checkout we cannot apply it after the order has been placed.

Yes. When you input your name, address or credit/debit card details on to the web site, the information is protected by the use of Secure Socket Layer (SSL) technology. This encrypts your details and ensures that the information you submit can not be read in the unlikely event it is intercepted.

If you are unsure as to when the SSL security is being applied, check that there is a Padlock icon or Key icon in the grey bar at the base of the page you are reading.

Sometimes we don’t send everything you ordered at the same time. Please check your despatch note or emails for more information on whether the remainder of your order will follow. If we have not been able to supply all the items in your order we will email you to let you know, and only take payment for what we have despatched.

If the delivery note says an item should be in your parcel but isn’t, please contact our Customer Service team and we’ll look into it.

At certain times we are unable to send all of the items that you have ordered. If this is the case, we will send you an email letting you know of any items that are missing from your order.

Please note that we will provide a full refund for any items that have not been sent.

If you have not received communication that an item was not available and not received your full refund after 5 working days, then please contact our Customer Care team.