Order and Deliveries

Unfortunately, once the order has been placed we can't change it before despatch. Sorry.

We understand you want your new Footpatrol gear as soon as possible so we’ll email you as soon as it’s been despatched to let you know. We'll also send you a link which you can use to access our couriers website to track the delivery.

If you’ve bought something from a popular release then it may take longer for a confirmation email to reach you, as our server is having to process multiple orders. If you are unsure, please give our customer service team a call and they will be able to assist you further. If there is an issue payment will always be returned promptly.

We're only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know.

When we ship your order we will send you an email explaining that your order has been despatched, and a link so that you can track your order.

Please remember that what you see on the carriers tracking system will be behind where the consignment really is due to the delay in the information being received by our couriers when they collect from us. As a guideline for UK orders please allow up to 12 hours for your information to be received. For orders to Ireland please allow up to 24 hours.

Tracking may not be available on some International orders. Please allow the full delivery time before contacting.

Once the order is placed you cannot cancel it. There will be a free returns sticker enclosed within your package so please post it back to us using this.

Sign into your Footpatrol account here and check your order history or simply use the 'track my order' link here to see the latest update of your delivery.

Alternatively you can check the tracking link we sent in your despatch email to view the latest tracking information.

Sometimes we don’t send everything you ordered at the same time. Please check your despatch note or emails for more information on whether the remainder of your order will follow. If we have not been able to supply all the items in your order we will email you to let you know, and only take payment for what we have despatched.

If the delivery note says an item should be in your parcel but isn’t, please contact our Customer Service team and we’ll look into it.

At certain times we are unable to send all of the items that you have ordered. If this is the case, we will send you an email letting you know of any items that are missing from your order.

Please note that we will provide a full refund for any items that have not been sent.

If you have not received communication that an item was not available and not received your full refund after 5 working days, then please contact our Customer Care team.