We will send you an email once your order has been despatched. Please allow the required time for the delivery method you have chosen before you contact us. You can check the tracking link we sent in your despatch email to view the latest tracking information.

Unfortunately, once the order has been placed we can't change it. We're pretty quick at picking and packing your order, therefore we need to be quick to cancel your order once your purchase has been confirmed.

We are sorry your order was cancelled. If any of the items you've ordered are out of stock at the time of packing, we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 days from the date of your order.

Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.

If you ordered and paid for your order in one of our retail stores, please take your cancellation email to one of our stores to claim a refund as because the purchase was made in store, the refund will need to be processed in store too.

We understand you want your Footpatrol order as soon as possible so we’ll email you with updates as soon as it’s been despatched. We'll also send you a link which you can use to access our couriers website to track the delivery.

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

If you change your mind, you can return your order to our store free of charge. For online returns, you can send any unwanted items back to us. For further information, visit our returns section to view all of your returns options.

Standard Home Delivery (UPS) 
Price: €4 
Delivery times: 4-6 Working Days, excludes bank holidays.
* The minimum spend for free delivery is subject to change for promotional offers

Please visit our International delivery page to see all of the countries we deliver to.

Unfortunately we do not currently offer Next Day delivery, when this changes we'll be in contact.

Please be aware: orders shipped to the USA may be subject to customs duty upon import. We recommend checking with your local customs authority to understand any potential charges before placing your order.

If delivery is to an address in the EU and under €150, then taxes and duties will be settled on your behalf with our courier. If delivery is over €150 or to an address outside the EU, you may be charged taxes or duties on import into the destination country - we recommend you contact your local customs authority to understand the potential costs prior to placing an order.

Returns can be made by visiting our returns page. No printer option available!

For a refund on purchases made via the Footpatrol website or 'Footpatrol' app, you can send any unwanted items back to us within 28 days via UPS. You must also include the dispatch note with any information including the order details and order number. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Exchanges are only available In-Store, unfortunately we do not offer exchanges via postage. Remember to take your proof of purchase with you too.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.

Once the parcel has arrived with our returns team, we aim to process it within 14 days. Once refunded it will show in your account within 3-5 days.

Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider.

If you returned your item to store please allow 3-5 days for this to show in your account.

We’re sorry that there is a problem with the quality of your purchase. If your item arrives faulty or damaged, or is not the item that you requested, please take the item and despatch note to any of our stores and we will be happy to help.

Alternatively, please contact us here and provide the details of the issue so that we can help you. Please be aware we will ask for an image of the faulty or damaged item to help speed up the resolution.

In some cases, we may need to send the item to our inspection team for assessment to establish if a manufacturing fault is present, then, depending on the result, we may offer a refund.www.footpatrol.com/pages/contact-us In all cases, the product must still be within the manufacturer’s warranty period.

You have 28 days from when you receive your order to return your order. You can return online orders through our returns portal or in-store. Please note, online orders can only be returned in-store for a refund, exchanges currently unavailable.

Sorry but if you didn’t enter the code during checkout we cannot apply it after the order has been placed.

For more information regarding Klarna, please visit our dedicated information page here.

What is 3D Secure?
3D Secure is an additional security step used for some online credit and debit card payments. It helps protect your payment by asking you to verify your identity with your card provider.

How does 3D Secure work?
When placing an order, your card provider may ask you to verify your payment. The verification method will depend on your card provider and could include confirming the payment through your banking app or providing additional authentication.

Once successfully verified, you’ll be returned to size? to complete your order.

Do I need to register for 3D Secure?
No. If additional verification is required, your card provider will guide you through the necessary steps during checkout.

What if I’m unable to verify my payment?
If you’re unable to complete the verification, please contact your card provider for further support. You can also try using a different payment method.

Still need help?
If you’re experiencing an issue placing your order, please contact our Customer Care team here.

We make a huge effort during the photography process to ensure the images you see online are as close to the real thing as possible. It’s worth noting that all monitors have different colour settings so use the zoom functionality to get a close up view of the items and check the product description for information on the colourway.

To request account deletion or updates to your privacy settings, you’ll need to contact our Customer Care team.
You can submit your request through our dedicated privacy form here. Once we receive your request, our team will review it and process the changes using our admin tools.